Training & Administration Manager – FA & Branch Network

Job purpose:

Reporting to the Head of Agency Business and Branch Network, the jobholder will be responsible for developing and driving the training and development strategy for the TLAs curriculum and learning materials. They will also provide support to TLAs, Unit managers, Intermediaries, brokers in relation to their recruitment, on-boarding, and their working cycle.  


Key responsibilities

  • Identify training needs for TLA and Branch Network.
  • Develop training curriculum for TLA and Branch Network
  • Ensure consistency and quality of TLA training curriculum in line with set standards
  • Oversee the recruitment and on-boarding of TLAs’, Unit Managers, Intermediaries, Brokers, and ensure  that the process is seamless and effective
  • Ensure compliance by TLAs’ that they have relevant licenses required by IRA 
  • Compliance with laid down procedures and policies
  • Continuously undertake research to get updated on current content delivery methodologies and training content for TLA
  • Work with the Head of Business & branch network to motivate TLA
  • Management of TLA Benefits
  • Review the TLA processes and updates the procedures manual.
  • Perform other administrative roles, e.g. management of orphaned accounts, TLA portfolio management, processes and procedure manual reviews 

Knowledge, Experience and Qualifications required:

  • Bachelor’s Degree in a business related field
  • 7 years’ experience in insurance; 3 of which should be in a managerial capacity.
  • Professional qualification in Insurance (ACII or AIIK added advantage)
  • A relevant training qualification will be essential.

Key Performance Measures:


Technical/ Functional competencies

  • Customer, market and competitor understanding
  • Knowledge of insurance regulatory requirements
  • Good presentation skills

If you fit the above profile, please send your application and detailed CV to referencing on subject the job title, deadline for receiving is 15th March 2021.

Head, Digital Innovation 

At ICEA LION Group, we truly believe that people with vastly different backgrounds, skills and knowledge with a shared set of values and purpose help to deliver the very best  to our customers. We create an environment where people thrive because it is our belief that a career isn’t just a means to an end – it’s a way to lead a more fulfilling life.

In our quest to keep building this winning team, we are looking for a suitable candidate to be the Head of the  Digital Innovation team.

Job Description

We are looking for a Digital Innvoation Lead to head the agile development of tech and digital solutions. The lead will be expected to continually raise the bar on innovation, creativity, and ideation in all areas of business within our Group. The position will suit a motivated ICT engineer/professional who loves processes and systems. He/she will join a unique team of highly productive professionals responsible for midwifing the transformation of Group into an insight driven organisation. Highly analytical and data driven, the Digital Lead will drive the Group’s digital strategy including the translation of that strategy into digital marketing solutions for clients.


Skills & knowledge

  • Development of digital solutions and products
  • Proven ability to articulate a clear vision and get buy-in across a large organization for cutting edge digital initiatives
  • Ability to match key business needs with the latest technology trends
  • Ability to analyze structured and unstructured data and ability to drive fact based business decision making
  • Must be team oriented, collaborative, and willing to passionately advocate and articulate her/his opinion while maintaining flexibility to incorporate others points of view
  • Ability to work in a cross-cultural and cross-functional, high-paced environment
  • Good understanding of digital strategy and business execution via technology enablement. 
  • Demonstrated understanding of the adoption of technology and its impact to future operating models and organizational structures.
  • Strategic thinker who is smart and creative, demonstrates intellectual and analytical rigor with strong problem solving skills



  • 5+ years of experience in hands-on digital development, preferably in FinTech
  • Experience with relevant and recent technologies (IoT, AI etc)
  • Deep experience with Digital Product Management and Strategy Development, ideally in financial services
  • Experience leading value proposition design, market and competitive research, and in leading groups in change oriented projects.
  • Proven digital developer professional with strong affinity in customer experience
  • Developer in tech startup, innovation team, tech provider
  • Data and analytics experience
  • Strong experience working with IT Partners on new digital products


Education, professional qualifications and training

  • Undergraduate degree in Engineering or ICT, or a related field

Send your application and CV to 

General Manager, Business Development and Technical Services





The GM, Business Development and Technical Services is responsible for developing the marketing and operations strategy, market & product development, distribution and servicing within the Life Business. The GM is also responsible for ensuring that various technical functions (underwriting, claims, re-insurance, pricing, and general operations) of the company are in place and meet expectations.


  • Strategy and Marketing
  • Actively participating in the development, implementation and execution of strategic marketing plans in support of the corporate strategy.
  • Leading the development of customer segment strategies, defining value proposition, service levels, and production offerings for each segment.


  • Technical Oversight and Operational Control
  • Monitoring risk acceptance and claims settlement processes to ensure that ICEA LION Life Insurance meets its financial obligations and produces acceptable underwriting results and loss ratios based on acceptable and sustained operating margins as set out in strategic plans and budgets.
  • Ensuring that the underwriting criteria for each level of risk is appropriate to the premium and policy terms being offered and where necessary specifying and varying the products and terms being offered and ensuring that they are sound, sustainable and known to in-house underwriters
  • Working in close conjunction with the company’s actuaries to ensure that pricing and structure of products is competitive and in line with market needs.


  • Product Review and Development
  • Measuring product performance and liaises with business development and operations departments to implement appropriate improvements in line with consumer needs.
  • Participating in the development and implementation of a structured process of product review and development.


  • Brand Promotion
  • Coordinating product branding and launch, including name selection, product packaging, product advertising, sales promotions (new and existing), tradeshow marketing, and internet marketing in liaison with the Marketing & Communications Manager.


  • Business Development
  • Generating revenue from new and existing brokers and clients, identifying broker needs in order to help develop new business opportunities in liaison with Business Development heads.


  • Distribution Channels
  • Developing, maintaining, and growing the alternative distribution channels in line with the business strategy.


  • Managing Talent
  • Mentoring, coaching, and mobilising the Business Development teams to achieve planned financial results.



  • Bachelor’s Degree in a Business field or related discipline from a reputable university.
  • Professional qualification(s) in insurance e.g. ACII, FCII or equivalent
  • Master’s in Business Administration is an added advantage.
  • Ten (10) years’ post qualification experience with at least five (5) years at senior management level.



  • Strong leadership and skills to foster teamwork; develop and motivate staff, resolve conflicts as well as ability to provide direction, guidance, momentum and vision in order to achieve organizational objectives.
  • Strong communication and presentation skills including ability to develop proposals, concept papers, position papers as well as write reports and prepare relevant publications.
  • High level interpersonal and cross-cultural skills, including ability to build alliances and collaborative relationships with sensitivity to diversity.
  • Strong expertise in strategic management, project planning and budgeting, resource management, implementation as well as monitoring and evaluation.
  • Analysing and interpreting financial data and applying management principles and practices in making sound business decisions.
  • Proven track record in developing and administering marketing programs and ability to establish clear metrics for marketing effectiveness.
  • Strategic thinking and problem-solving skills
  • Analytical and creative thinking skills
  • Project management skills
  • Strong persuasion and negotiation skills
  • Strong business acumen / business orientation
  • Good customer relationship management skills (internal and external customers)

If you meet, the requirements outlined send your CVs to referencing the job title on the subject line of the email.  Only shortlisted candidates will be contacted. 

If you place yourself in our hands and commit yourself to learn, acquire skills and deliver sustained value, we will work with, nurture and support you to achieve your full potential within a convivial, familial and enabling environment. Steven Oluoch – CEO – ICEA LION General Insurance

Get in touch

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